We understand that emergencies happen, which is why we have an on call veterinarian and technician. Recently, due to staffing shortages and an increase in patient caseload we are no longer able to accomodate emergencies between the hours of 9pm to 6am. We want to ensure our doctors and technicians can care for your animals to the best of their ability, and they cannot do that when working both day and night repeatedly. We apologize for this inconvenience and we will notify our clients of any further changes.
While our emergency services are primarily for our clients, we are happy to accept non-clients for emergencies if we are available. Our emergency hours are considered 4:00 PM to 7:30 AM Monday through Friday and all day Saturday, Sunday and holidays.
If you believe your pet or livestock is having a medical or surgical emergency, you can reach our on-call veterinarian by calling (507) 665-2371 and following the prompts to route your call to the doctor. All of our emergency services are conducted primarily out of our Le Sueur location if not on-farm.
While money is never on the forethought of our minds during an emergency, we want to be transparent and let our clients know we do have a higher fee structure on our after-hours emergencies.
***New April 2021***
We will be introducing a video enabled telemedicine app called Pet Pro Connect soon! Our goal with this new technology is to be able to "see" what our clients are seeing at home with their animals, so we can better give direction and treatment advice. This will be especially helpful for after hours emergencies! This can be in leu of in-person visits if we have already seen your animal(s) within the last year and have established a relationship with them. Telemedicine would allow for better social distancing/safety procedures during COVID and help when weather storms preclude us from getting to the clinic! You'll be able to request time slots, specific doctors, see your pets vaccine history and make payments all in one convenient application! We are excited to be able to offer this new feature for the convenience of our clients and the health of their animals. Download the free application below, and be sure to use the email you provided to the clinic!